FAQ

Here is the updated Frequently Asked Questions (FAQ) page for your store, Spring Valley:

Frequently Asked Questions (FAQ)

Welcome to the Spring Valley FAQ page! Here, you’ll find answers to the most common questions we receive. If you can’t find what you’re looking for, please don’t hesitate to contact us at support@Springvalley.com, and we’ll be happy to assist you.

  1. What types of products do you sell?
    We offer a wide variety of herbal supplements for wellness, including:
  • Vitamins & Minerals
  • Energy Supplements
  • Immune Boosters
  • And much more!
    You can explore our full collection by browsing our categories on the homepage.
  1. How can I place an order?
    To place an order, simply:
  • Browse our website and add items to your cart.
  • Once you're ready, click on the shopping cart icon at the top right to proceed to checkout.
  • Enter your shipping and billing details, then choose your preferred payment method.
  • Review your order and click "Place Order."
    You’ll receive an order confirmation email once your purchase is complete!

  1. Can I modify or cancel my order after placing it?
    Orders are processed quickly, so changes or cancellations must be made as soon as possible. If you wish to modify or cancel your order, please email us at support@springvalley.com right away. We’ll do our best to accommodate your request before the order is shipped. However, once your order has been shipped, we cannot make any changes.

  2. How can I track my order?
    After your order ships, you’ll receive an email with a tracking number and a link to track your shipment. You can also track your order by logging into your account and viewing your order details.

  3. What is your return and exchange policy?
    We want you to love your supplements, but if you’re not completely satisfied with your purchase, we accept returns and exchanges according to our [Return & Refund Policy].

  • Items must be returned within 30 days of purchase.
  • Products must be unused and in their original packaging.
  • Some items, such as personalized or custom products, may not be eligible for return.
    For more details, please visit our [Return & Refund Policy] page.

  1. Do you ship internationally?
    Yes! We offer international shipping to a wide variety of countries. During checkout, you will be able to see the shipping options and costs for your location. Please note that international orders may be subject to customs duties, taxes, and additional shipping fees.
    For more information, please refer to our [Shipping Policy].

  2. How long does it take for my order to arrive?
    Shipping times depend on your location and the shipping method selected at checkout. Here are the typical timeframes:

  • Transit time: 5 to 8 business days (Monday to Friday).
  • Handling time: 1 to 3 business days (Monday to Friday).
  • Shipping time: 6 to 11 business days (Monday to Friday).
  • Order cut-off time: 4:00 PM. Time zone: (GMT-05:00) EST.
    Once your order is shipped, you will receive a tracking number so you can monitor the delivery progress.
  1. What payment methods do you accept?
    We accept a variety of secure payment methods, including:
  • Credit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Klarna (for easy financing options)
    Your payment information is processed securely through our payment gateway.

  1. How do I know if an item is in stock?
    If an item is out of stock, it will be marked as "Out of Stock" on the product page. If it is available for restock, you can sign up for notifications, and we’ll let you know as soon as it’s back in stock!

  2. Can I use multiple discount codes?
    Only one discount code can be applied per order. If you have multiple codes, you’ll need to choose the one that offers the best savings!

  3. Are the supplements safe?
    Yes, safety is our top priority! All of our products meet the necessary safety standards and are tested to ensure they are free from harmful substances. Always check the usage instructions and consult your healthcare provider if you have any concerns.

  4. How do I contact customer support?
    If you need assistance, feel free to contact our friendly customer support team via any of the following methods:

  • Email: support@springvalley.com
  • Phone: [+1 (202) 683-9019]
  • Live Chat: Available on our website 24/7
    We’re happy to assist you with any questions or concerns!

  1. Do you offer wholesale or bulk purchases?
    Yes, we offer bulk purchasing options for businesses, wellness centers, or other organizations. For wholesale inquiries, please contact us at support@springvalley.com with your order details, and we’ll be happy to assist.

  2. How can I stay updated on new products and offers?
    To keep up with the latest arrivals, promotions, and special offers, subscribe to our newsletter! You can sign up at the bottom of our homepage. Plus, follow us on our social media accounts to join the Spring Valley community.

Still have a question?

If you didn’t find the answer you were looking for, please feel free to contact us at support@Springvalley.com or use our Live Chat option for immediate assistance.

Contact Information

  • Business Name: Spring Valley
  • Our Support: 24/7
  • Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
  • Business Number: +1 (636) 481-4433
  • Business Mail: support@springvalley.com
  • Business Address: 312 SW Greenwich Dr, Lees Summit, MO 64082, United States